We strive to ensure high quality operation of the panorama.games service. Since our platform operates on a SaaS (software as a service) model, the refund procedure is governed by the following rules:
1. General Terms
1.1. Services are considered fully provided from the moment the corresponding access level (Plan) is activated in the User's account.
1.2. The User's lack of actual use of the Platform functionality during the paid period is not a basis for recognizing the Services as not provided or improperly provided, and therefore is not a basis for a refund.
2. Cases Where Refund Is Possible
2.1. Refunds are made exclusively in case of technical impossibility to provide access to the Service due to the Provider's fault, which could not be resolved within 48 hours from the moment of the User's request.
2.2. A refund request may be satisfied if the User reported the problem within 24 hours of payment and actually did not have time to use paid features (for example, did not create or launch any activity).
3. Recurring Payments (Subscriptions)
3.1. Cancellation of subscription for the next period is made by the User independently in the Personal Account no later than 24 hours before the date of the next charge.
3.2. If the User did not cancel the subscription on time, funds charged for the next period are not refundable, and access to the Service is maintained until the end of the paid period.
4. How to Request a Refund
4.1. Send a request to info@panorama.games indicating the payment date, amount, and reason for the refund request.
4.2. The decision is made within 5 business days.
5. Method of Return
5.1. Funds are returned to the same payment details from which the payment was made.
5.2. The return period depends on the bank and can be up to 10 banking days.